Vendor Management for ICT Service Providers

As an ICT service provider, you are contractually obligated to demonstrate to banks, insurers, and other regulated institutions that you effectively manage your own vendors (subcontractors) – contractually, technically, and operationally. LeanMind TPRM helps you fulfill these obligations in a transparent and auditable way.

Your benefits:

  • Fulfillment of contractual obligations toward your clients
  • Efficient, automated vendor management tailored to regulatory expectations
  • Full transparency across your supply chains and vendor risks

Features at a glance
Vendor management redefined – automated, auditable, compliant.

Manage clients and services

With LeanMind TPRM, ICT providers can register all vendors, clients, and offered services. Service variants can be categorized and tracked in detail.

Map supply chains per client and service

Assign outsourced services to individual clients and services. This builds complete, transparent, and up-to-date supply chains per offering and customer.

Reflect contractual obligations from master agreements

Document key requirements from client contracts – such as notice periods, approval obligations, audit rights, and access clauses.

Define control measures for subcontractors

Set up risk-based controls, KPIs, assessments, and escalation rules for your vendors – aligned with criticality and contractual requirements.

Notify changes & request approvals

Automate client notifications when changes occur – such as onboarding a new subcontractor or re-routing service delivery.

Meet register and reporting obligations

Generate a client-specific Register of Information at the click of a button (Excel/CSV). You can also compile subcontractor monitoring reports for each service and submit them to your clients on request.

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